Shipping and delivery policy:
Delivery inside Egypt is done through a clock representative - you receive the shipment within 3-5 days.
We also offer the possibility of receipt from the store within 24 hours without the cost of charging.
You can inspect the products whose values ​​are less than 2000 Egyptian pounds to avoid the problems of losing products in shipping.
Replacement and return policy:

We regret that you are not 100 % satisfied with our products, so we accept exchange and return within 30 days

1 - Communication with customer service that indicates the products that will be replaced or returned and the reasons for submitting a return or replacement request.
2 - After submitting an application for exchange or return, wrap the product to return it to the case of packaging upon receipt.
3- Often the replacement or return process often takes 4 working days, and the amount immediately is deposited in the customer's account or is returned to the same method of payment when buying or replacing the product.

Warranty and Return Policy for UGREEN Products
Make sure you choose:

Please ensure that the product specifications are compatible with your phone before completing the purchase, as the customer is responsible for choosing the right product.

2-Year Warranty:

UGREEN offers a 2-year warranty on all its products against manufacturing defects.

Product Use:

The warranty does not cover misuse of the product or any damage resulting from improper use.

Return and Exchange Policy:

UGREEN products cannot be returned or exchanged unless there is a manufacturing defect.

In case of a manufacturing defect:

If you encounter any problem with a UGREEN product, please contact us immediately. We will withdraw the product and inspect it. If a manufacturing defect is confirmed, the product will be repaired or replaced as needed.

Important Notes:

Please keep the original purchase invoice as proof of purchase and its date.
It is recommended to read the user manual carefully before using the product.

For the best performance of the product, please follow the instructions for use attached.
Preview Policy:

Product preview is not available upon receipt.
To ensure the safety of the product and its conformity with your order, customer service will send a video of the product packaging before shipping.

If the received product does not match the video sent, please do not receive the order and photograph it before refusing to receive it.

Our goal is your complete satisfaction with UGREEN products.